“Hi! My name is Rolly. Nice to meet you. How can I help you? May you find the answer to your question here. Further down you see the most occurring questions of Binbag clients. If you still have remaining questions then please send us a message with your concern here.”

questions & answers

Question:
”Can I order bin bags or marks of different communities?”

Rolly says:
”Sure you can! All with the same subscription. And without further costs. Once you put your first item in the basket you can continue shopping and add other bin bags or marks to it.”

Question:
”Unfortunately i have received the wrong items. What can I do?”

Rolly says:
”We’re very sorry! We’ll solve that immediately. Please send us a mail including the order no. to rolly@binbag.ch and we’ll replace the items after clarification.”

Question:
”My order has not arrived yet. What can i do?”

Rolly says:
”Please send us immediately your order no. to rolly@binbag.ch so we can clarify what happened and we will inform you asap.”

Question:
“What is the average amount of rolls or marks to order”

Rolly says:
“We’re happy to help on this matter. It’s easy to calculate. The per head use of bin bags in switzerland is about 6 rolls per person per year. Count the number of people living together at home and multiply that number with the factor 6. The result will show you how many rolls or marks to order.”

Question:
“Would 3-4 deliveries per year suffice?”

Rolly says:
„Well, we even recommend less than that. Less deliveries protect the environment and cost less. The maximum weight per delivery is 8 kilograms. The weight of the widely used 35L-role is about 350 grams. Now you have to calculate. But the best way to protect the environment and save costs is if you cover your yearly need with only one delivery.”

Question:
“How can I administer my subscription?”

Rolly says:
„That works totally easy on your user profile with your personal login. There you can pause or resign your subscription, change your data and settings. etc.”

Question:
“The zip code of my community doesn’t show up on the zip code finder on the starting page.”

Rolly says:
“Please send us an email to rolly@binbag.ch and tell us which community is concerning. It could be that your community is not in our delivery area yet. We will then shortly ask the community to give us permission to start our service in your area so you can profit from it too. But it could also be that your community has not given us the permission. In this case you can proactively support us by